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面向商业智能的数据挖掘算法和多智能体系统的体系结构以及优化

作 者: Gebeyehu Belay Gebremeskel
导 师: 何中市
学 校: 重庆大学
专 业: 计算机科学与技术
关键词: 数据挖掘算法 商务智能 多代理系统 模型 建模 算法
分类号: TP311.13
类 型: 博士论文
年 份: 2013年
下 载: 316次
引 用: 0次
阅 读: 论文下载
 

内容摘要


目前,对于组织机构,数据挖掘大势所趋、广为应用。因为不管何时何地,一切皆为数据。为了有效应对,他们聘请数据处理专家,探索动态的开发工具和方法。热衷于隐私保护的人则关心数据的处理、管理以及再应用。科学家、数据员,技术专家以及企业家期望找到新的方法来搜索、提取,并预测可用的信息和知识。数据挖掘,商业智能和多智能体系统作为一种单一的搜索技术已经非常成熟。在当代商务领域,科技及工程理论、数据建构、存储设施都已基本完备。然而用工具和专属技术来挖掘有价值的信息,准确获取和传递数据,仍面临挑战。因此,发展一种信息整合的、智能的方法处理、管理和有效地利用数据,涌现出大量的需求,也是迎接数据时代挑战的根本之路。在信息技术发展,商业的动态性,用户的需求以及导致商业成功的背景中,对于优化工具、智能体的应用及其性能,至关重要。然而,单一的工具或是代理技术不能满足目前的商业需求,我们需要寻求一种可视化的、在大数据中挖掘有效信息的途径,在此前提下,多方法融合的智能的数据处理、管理和使用方法应运而生。本文研究了一种一般化的方法,对于发展物理、生物以及社会系统的一般模型有贡献意义。本研究主要侧重于研究大数据是如何有效利用的,来更好地发挥出信息的力量。在本文中,我们引入了基于商业智能的数据挖掘、多智能体系统的集成模式,提出了一种简单的一般推测模型和挖掘算法。该方法可以可扩展性地发展多个商业智能工具,可以让用户方便地根据所需传播信息的动态架构。为了搜索大范围的数据,我们采用了一种系统新颖的方法,优化了现有的工具和应用智能体的技术。为现代商业系统的优化提供了一种可行方法。这些尝试是对传统挖掘技术的革新,可以生成一种通用模型,结合了物理、生物、社会系统的特点,进行商业智能系统的配置。此外,多种挖掘算法和技术也经过了作者深入的比较、探讨和改进。此外,本文还尝试了两种不同分支间的重要交融。一是商业和科学的交融,把传统的挖掘方法和商务智能相结合,主要体现在第3、5、6和7章。技术细节和算法可以通过商务智能工具DW,OLAP, OLTP和在其他动态建模基础上量化和实现,并允许用户按需接入和传播数据。这是一种对于高级工具使用的代理技术在大数据上应用的新尝试,可以用于优化现有的商务智能系统。第二点融合是应用工具与代理技术的交融,并以可视化的形式呈献给用户,这要求决策者、用户、研究人员在传统商务流程中加入软实力来重建商务模式,第8、9和10章做了具体探讨。全文第4章是商务预期探讨,而第11章是对现有方法的融合及尝试。因此,没有工具的应用和代理技术,就谈不上商务决策的优化和效率。数据挖掘和多智能体系统的集成是处理大数据的可视化工具。这些可视化信息对于商业或者整个组织机构有易读性,为普适计算,数据数字化提供了一条有效路径。目前,对于商业组织,数字化已经不再是一个选择,而成为必备的技术手段,因为集成和智能方法的问题求解,性能优化和风险削减,也是现代商务的基本任务和方法,即“从信息时代到知识时代的转变”,是研究集成的应用和代理技术的科学方法。集成的应用和代理技术能够动态的自适应的解决各种问题。归根结底,数据挖掘是以解决实际问题为导向的。本论文的重要成果总结如下:-处理商业挑战的单一方法在诸多原因的限制下并不都是有效的。在本文中,我们讨论并提出了一种新颖的智能工具和智能体集成技术。该技术对于特定的商业需求,能给出最好的自适应方案,供决策者做出最优的判断。-可视化图示对于情景的概念化具有挑战。纵观文献,人们尝试了各种模型来应对这些棘手的问题。本文提出并发展了一种通用商业智能模型,并集成了数据挖掘算法。这些挖掘算法对于挖掘复杂而海量的数据是非常有必要的,并且它可以通过描画许多相关知识来辅助商业智能系统以及信息挖掘过程,以扩展用户的能力。-该研究所用的通用模块提供了一个共用框架,对概念和词表进行精确的识别、描绘,在分析各种商业活动中,缩短了决策者和专家之间的距离,可以对商务问题多角度地进行描述。本论文工作将分为三大部分,包括:(i)第1,2,3章讨论了研究的理论与技术,并做出需求分析。(ii)第4,5,6,7章引入模型与算法,进行新的系统构想。(iii)第8,9,10,11章提供了建模和性能评价,并展开了具体应用,第12章是结论与未来的研究方向。本论文的第6章到第11章由12篇论文作为支撑,其中包括6篇已发表文章(EI:2,国际会议:2,数据挖掘方面的书籍章节:2)。其他的6篇文章(其中1篇已录用)在审稿修订中。除此之外,本研究工作由9个相关主题课堂作业支撑,其中5篇论文已被国际会议收录。

全文目录


ABSTRACT  6-9
摘要  9-11
ACKNOWLEDGEMENTS  11-15
TABLE OF CONTENTS  15-23
LIST OF FIGURES  23-27
LIST OF TABLES  27-28
LIST OF ACRONYMS  28-31
PART I: RESEARCH FOUNDATION, ART OF TECHNOLOGIES AND REQUIRMENT ANALYSIS  31-118
  CHAPTER 1: INTRODUCTION  32-61
    1.1 MOTIVATION  33-35
    1.2 RESEARCH GOALS AND OBJECTIVES  35-36
    1.3 THE RESEARCH ISSUES  36-39
    1.4 RESEARCH METHODOLOGY  39-44
    1.5 SCOPE OF THE DISSERTATION  44-45
    1.6 TERMINOLOGY AND NOTIONS  45-47
      1.6.1 Fundamental terms  45-47
      1.6.2 Notions  47
    1.7 CONTRIBUTIONS OF DISSERTATION  47-49
    1.8 ORGANIZATION OF DISSERTATION  49-52
    1.9 THE PHILOSOPHY AND BASIC CONCEPTS OF INTEGRATION OF THE INTELLIGENT BUSINESS PROCESS  52-57
      1.9.1 Data mining  53-56
        1.9.1.1 Data mining blessing  54
        1.9.1.2 Data mining disambiguation  54-55
        1.9.1.3 Data mining is a key to integrated technology  55-56
      1.9.2 Agents and multi‐agent systems  56-57
      1.9.3 Business intelligence  57
    1.10 COMPLEXITY OF INTEGRATION BUSINESS INTELLIGENCE MODEL  57-60
    1.11 SUMMARY  60-61
  CHAPTER 2: RELATED WORK AND ART OF TECHNOLOGIES  61-91
    2.1 BUSINESS INTELLIGENCE EXPECTATIONS AND CHALLENGES  62-63
    2.2 INTEGRATED APPROACH TOWARDS BUSINESS PROCESSING  63-72
      2.2.1 Tools integration framework  64-70
        2.2.1.1 Data capture/acquisition  65
        2.2.1.2 Data storage  65-67
        2.2.1.3 Data access and analysis  67
        2.2.1.4 Data warehouse, database and OLAP  67-68
        2.2.1.5 Mining techniques and algorithms  68-70
      2.2.2 Agents as a mining tool  70-71
      2.2.3 Agent requirements  71-72
    2.3 ARCHITECTURE FOR MODERN BUSINESS ONTOLOGICAL INTEGRATING  72-76
      2.3.1 Integrating of data mining ontology  73-74
      2.3.2 Integrating of agent (multi agent system)s ontology  74-76
      2.3.3 Integrating of business intelligence ontology  76
    2.4 DATA INTEGRATION AND DATA WAREHOUSING  76-77
    2.5 DATA MINING ALGORITHMS AND BUSINESS INTELLIGENCE MODELING  77-81
      2.5.1 Mining algorithms for business intelligence modeling  79-80
      2.5.2 The demand of integrating for data mining with business intelligence  80
      2.5.3 Mining structure for business intelligent modeling  80-81
    2.6 AN INTEGRATING FOR DATA MINING AND BUSINESS INTELLIGENCE  81-84
      2.6.1 The need of Integrating for data mining and multi agent systems  81-82
      2.6.2 Integrated application  82-83
      2.6.3 Integration visualization  83-84
    2.7 AGENTS AND MULTI-AGENT SYSTEMS  84-86
      2.7.1 Agents  84
      2.7.2 Multi agent systems  84-85
      2.7.3 Foundation for intelligent physical agents  85-86
      2.7.4 Multi agent system development platform  86
    2.8 MULTI AGENT DATA MINING  86-90
      2.8.1 Central learning strategy  87
      2.8.2 Meta-learning strategy  87-88
      2.8.3 Hybrid-learning strategy  88-89
      2.8.4 Generic multi-agent data mining  89-90
    2.9 COMPLEXITIES IN INTEGRATING A PROCESS  90
    2.10 SUMMARY  90-91
  CHAPTER 3: INTEGRATION CONCEPTS, FUNDAMENTALS, APPROACH AND REQUIREMENT ANALYSIS  91-118
    3.1 THE FUNDAMENTAL OF INTEGRATION CONCEPTS AND METHODOLOGY  93-98
      3.1.1 Integration for mining tools fundamental and concepts  93-96
        3.1.1.1 Data mining driven agent integration  94
        3.1.1.2 Agent driven data exploration and tool's integration  94-95
        3.1.1.3 Business intelligent driven business packages and agent integration  95-96
        3.1.1.4 Generic model concepts and fundamental integration  96
      3.1.2 Concepts of mining tools and agent's integration  96-98
    3.2 INTEGRATED MODELING REQUIREMENT ANALYSIS AND DESIGN  98-100
      3.2.1 Structural Analysis and design  99
      3.2.2 Models operational analysis and integration  99-100
      3.3.3 Conceptual measuring and refining of integrated modeling  100
    3.3 INTEGRATING FOR MINING ALGORITHMS  100-104
      3.3.1 Choosing the right mining algorithm  101-102
      3.3.2 Concepts and methods of integrated data architecture  102-104
    3.4 FUNDAMENTAL TO INTEGRATING FOR TOOLS AND AGENTS  104-105
      3.4.1 Application tools driven agent integrations  104
      3.4.2 Agent driven application tool's integrations  104-105
    3.5 INTEGRATION PROTOCOL  105-106
      3.5.1 Data mining agent protocol  105-106
      3.5.2 Agent registration protocol  106
    3.6 THE ARCHITECTURE OF INTEGRATION  106-112
      3.6.1 Integrated modeling algorithms  107-108
      3.6.2 Modeling behavior protocol as of integrated business intelligence  108-109
      3.6.3 Equations and model applications  109-112
        3.6.3.1 Model types  110-112
        3.6.3.2 Model complexity  112
    3.7 DATA MINING PREDICTIVE AND DESCRIPTIVE MODELING METHODS  112-117
      3.7.1 Predictive modeling  113-116
        3.8.1.1 Information integration tasks  114
        3.7.1.2 Information integration model  114-115
        3.7.1.3 Building predictive model  115-116
      3.7.2 Descriptive modeling  116-117
    3.8 SUMMARY  117-118
PART II: MODELING DEVELOPMENT AND ITS ANALYTICS  118-231
  CHAPTER 4: BUSINESS INTELLIGENCE DATA MINING AND DATA WAREHOUSE  119-144
    4.1 INTEGRATION PROCESS IN THE DATA WAREHOUSE  123-130
      4.1.1 Data Warehouse Architecture  125-128
      4.1.2 Data warehouse and decision support systems  128-129
      4.1.3 Data warehouse data preparation  129-130
    4.2 BUSINESS INTELLIGENCE DATA MINING OF DATA WAREHOUSING MODELS  130-136
      4.2.1 Data warehouse modeling techniques  130-131
      4.2.2 Online transaction processing  131-132
      4.2.3 Online analytical processing  132-134
      4.2.4 Online transaction processing Vs online analytical processing  134-136
    4.3 THE PARADIGM OF DATA WAREHOUSE INTEROPERABILITY AND APPLICATION  136-143
      4.3.1 Features of and applications  137
      4.3.2 Star Schema  137-138
      4.3.3 Snowflake schema  138-139
      4.3.4 Dimension reduction  139-142
        4.3.5.1 Dimension table and fact table  141
        4.3.5.2 Correlation analysis  141-142
        4.3.5.5 Principal component analysis  142
      4.3.6 Data granularity  142-143
    4.4 SUMMARY  143-144
  CHAPTER 5: ARCHITECTURE OF INTEGRATING EMERGING TECHNOLOGY  144-172
    5.1 ARCHITECTURE CONCEPT AND METHODS FOR INTEGRATION  145-152
      5.1.1 The concepts of enable technology  146-148
        5.1.1.1 Elements of service oriented architecture  147-148
        5.1.1.2 Gird service architecture  148
      5.1.2 Integration based application service architecture  148-149
      5.1.3 Role based integrated model platform architecture  149-152
        5.1.3.1 Service location  150
        5.1.3.2 Service instantiation  150-151
        5.1.3.3 Task based instantiation  151-152
    5.2 FUNDAMENTAL OF INTEGRATED EMERGING TECHNOLOGY  152-153
    5.3 THE BASIC PRIMITIVES OF EMERGING FOR BUSINESS INTELLIGENCE DATA MINING  153-155
      5.3.1 Distributed integration architecture  153-155
      5.3.2 Concepts and mechanisms of integration  155
      5.3.3 Data centric integration mechanism  155
    5.4 DATA MINING APPLICATION AND TRENDS FOR EMERGING TECHNOLOGY  155-157
    5.5 PRINCIPLES OF DIMENSIONAL DATA MODELING  157-158
    5.6 PREDICTION BUSINESS MODELS  158-171
      5.6.1 Predictive/Supervised Business Modeling  158-165
        5.6.1.1 Supervised structure prediction  159-160
        5.6.1.2 Concept and fundamental to decision trees based predictive modeling  160
        5.6.1.3 Algorithmic framework decision tree based predictive modeling  160-162
        5.6.1.4 Fundamental of tree pruning for predictive modeling  162-164
        5.6.1.5 Concepts of minimum description length based pruning  164-165
      5.6.2 Predictive business model methodology and application  165-167
        5.6.2.1 Logistic regression model  165-166
        5.6.2.2 Naive Bayes approach text classification  166-167
      5.6.3 Unsupervised predictive business model  167-170
        5.6.3.1 Reduction for unsupervised to supervised  168
        5.6.3.2 Unsupervised algorithms  168-169
        5.6.3.3 Rule based unsupervised prediction modeling  169-170
      5.6.4 Clustering  170-171
    5.8 SUMMARY  171-172
  CHAPTER 6: DEVELOPMENT OF GENERIC BUSINESS INTELLIGENCE MODEL  172-205
    6.1 PARADIGM OF GENERIC MODEL  173-176
      6.1.1 Model integration platform and information portal  173-175
      6.1.2 Information access and distributions  175-176
      6.1.3 Data exploratory and analysis  176
    6.2 REQUIREMENT ANALYSIS AND DEVELOPMENT OF BUSINESS INTELLIGENCE GENERIC MODEL  176-184
      6.2.1 A framework for integration of data mining and agents with business intelligence  177-181
        6.2.1.1 The proposed generic architecture of a data mining framework  178-180
        6.2.1.2 Generic data integration model  180-181
      6.2.2 Model complexities in integrating process  181-182
      6.2.3 Conceptual of theorizing and modeling  182-184
    6.3 DATA INTEGRATIONS AND MINING ALGORITHMS  184-187
      6.3.1 System development  185-186
      6.3.2 Data mart design  186-187
    6.4 MINING TECHNIQUES, ALGORITHMS AND MODELING FOR GENERIC BUSINESS INTELLIGENCE  187-202
      6.4.1 The techniques of decision tree  188-189
      6.4.2 Association Rules  189-199
        6.4.2.1 Frequent pattern mining  193-195
        6.4.2.2 A priori algorithms  195-199
      6.4.3 CLUSTERING ANALYSIS  199-202
        6.4.3.1 Clustering algorithms  200-201
        6.4.3.2 Similarity measures  201-202
    6.5 MODEL DEVELOPMENT (BUSINESS INTELLIGENCE) LIFE CYCLE  202-204
    6.6 SUMMARY  204-205
  CHAPTER 7: ANALYTIC OF INTEGRATION FOR TOOLS AND AGENTS TOWARDS GENERIC MODEL  205-231
    7.1 DATA INTEGRATION AND PREPARATION  205-212
      7.1.1 Data type and design  206-209
      7.1.2 Data processing and flow  209-211
      7.1.3 A process of knowledge discovery  211-212
    7.2 THE PARADIGM OF INFORMATION INTEGRATION  212-216
      7.2.1 Issues of information integration  214
      7.2.2 Information integration extending the data warehousing  214-216
      7.2.3 Information integration for performance and scalability of business paradigm  216
    7.3 PREDICTIVE ANALYTICS AND MINING PROCESS: STRATEGIC IMPLEMENTATION  216-222
      7.3.1 Big Picture: CRISP-DM based integrated BIDM  218-221
      7.3.2 Integrated BI modeling based knowledgy discovery  221-222
    7.4 TECHNIQUES FOR EXTRACTION OF DATA  222-227
      7.4.1 Extract, Transform and Load (ETL)  222-224
      7.4.2 Business Intelligence Data Storage and management  224-225
      7.4.3 Business process intelligence (BPI)  225-227
    7.5 DATA TRANSFORMATION DESIGN  227
    7.6 DATA STAGING AND QUALITY  227-229
    7.7 DATA VISUALIZATION  229-230
    7.8 SUMMARY  230-231
PART III: MODEL PERFORMANCE EVALUATION AND APPLICATION  231-338
  CHAPTER 8: DATA EXPLORATION AND EVALUATION PERFORMANCE FOR GENERIC MODELING OPTIMIZATION199  232-257
    8.1 DATA EXPLORATION TOWARDS GENERIC MODEL PERFORMANCE OPTIMIZATION  233-236
      8.1.1 Distributed databases systems  234-235
      8.1.2 Searching and exploration  235-236
        8.1.2.1 Search in generic model performance  235-236
        8.1.2.2 Exploration in design  236
    8.2 COMPONENT BASED GENERIC MODEL EXPLORATION  236-243
      8.2.1 Generic model performance (degree of freedom)  237-241
        8.2.1.1 Integrated (meta models) performance measure  237-239
        8.2.1.2 Performance optimization and formulation  239-240
        8.2.1.3 Model personalization and customization  240-241
      8.2.2 Generic model framework and performance optimization  241-242
      8.2.3 Generic model architectural view as performance measurement  242-243
    8.3 GENERIC MODEL APPLICATION AND OPTIMIZATION  243
    8.4 MODEL PERFORMANCE EVALUATION AND EXPLORATION  243-246
      8.4.1 A Modeling performance and exploration framwork  244-246
      8.4.2 Model performance evaluation and optimization  246
    8.5 GENERIC MODEL PERFORMANCE TESTING AND VALIDATION  246-249
      8.5.1 View for architectural performance validation  247-248
      8.5.2 Input-output modeling based test for generic model  248
      8.5.3 Accuracy modeling validation process  248-249
    8.6 DATA MINING AND AGENT BASED MODELING EXPLORATION  249-251
      8.6.1 Data mining based agent models exploration  249-250
      8.6.2 Agent based modeling exploration  250-251
    8.7 FUZZY LOGIC AND GENETIC ALGORITHM BASED EXPLORATION  251-256
      8.7.1 Fuzzy logic and data mining  253
      8.7.2 Genetic algorithms  253-255
      8.7.3 Fuzzy-genetic algorithms integrating  255-256
    8.8 SUMMARY  256-257
  CHAPTER 9: GENERIC MODEL PERFORMANCE AND EVALUATIONS: DATA MINING AND BUSINESS INTELLIGENCE APPLICATIONS  257-278
    9.1 INFORMATION REQUIREMENTS FOR BUSINESS SUCCESS  257-270
      9.1.1 Quality of integrating for data mining and business intelligence  258-262
        9.1.1.1 Data mining on what kind of data?  259-260
        9.1.1.2 Data mining tool does data scoring  260
        9.1.1.3 Business intelligence tool does data scoring  260
        9.1.1.4 Paradigm of data mining with business intelligent system architecture  260-262
      9.1.2 Information value and an application  262-266
        9.1.2.1 Market basket analysis  263-264
        9.1.2.2 Business fraud detection  264-266
      9.1.3 Information access and distribution system  266-268
      9.1.4 The benefit of integrating modeling of data mining in business intelligence  268-269
      9.1.5 A generic model for information quality assurance: Integrating approach  269-270
    9.2 DATA MINING: CONFLUENCE OF MULTIPLE TASKS AND APPLICATIONS  270
    9.3 KNOWLEDGE DISCOVERY IN INTEGRATED DATA  270-273
      9.3.1 Transforming data into information and knowledge  271
      9.3.2 Integrated modeling towards knowledge discovery  271-272
      9.3.3 Integrated knowledge discovery in databases  272-273
    9.4 INTEGRATED BUSINESS INTELLIGENCE APPLICATIONS AND PERFORMANCE  273-274
    9.5 HIGH PERFORMANCE AND PRIVACY PRESERVING DATA MINING  274-277
      9.5.1 Privacy of individual data  275-276
      9.5.2 Distrubuted data mining based privacy performance optimization  276-277
    9.6 SUMMARY  277-278
  CHAPTER 10: THE PARADIGM OF MULTI AGENT SYSTEMS IN BUILDING INTEGRATED BUSINESS INTELLIGENCE  278-305
    10.1 FROM SINGLE APPLICATION INTO INTEGRATION  279-283
      10.1.1 Agents modeling requirements and applications  280-282
        10.1.1.1 Agents based modeling development  281
        10.1.1.2 Agents applied in business modeling applications  281-282
      101.1.3 Single agent Vs multi agent applications  282-283
    10.2 AGENT/MULTIAGENT BASED DECISION SUPPORT SYSTEM  283-287
      10.2.1 Integrated Multi agent framework  285-286
      10.2.2 Decision support system framework  286-287
    10.3 ONTOLOGY BASED INTEGRATION OF AGENTS AND DATA MINING  287-292
      10.3.1 Data mining based decision support system  289-290
      10.3.2 Data mining and agent based generic decision support system  290-291
      10.3.4 Paradigm decision support system techniques  291-292
    10.4 AGENT COMMUNICATIONS LANGUAGES  292-295
      10.4.1 Knowledge interchange format  293
      10.4.2 Knowledge query and manipulation format  293-294
      10.4.3 Foundation for intelligent physical agent (FIPA) communication language  294-295
    10.5 ONTOLOGY FOR INTEGRATION AGENT COMMUNICATION  295-297
    10.6 MULTI-AGENT SYSTEMS AND ITS APPLICATION IN BUSINESS INTELLIGENCE  297-303
      10.6.1 Software agents  298-301
        10.6.1.1 Integrated intelligent information agents  299-300
        10.6.1.2 Workflow management and virtual organizations as agents  300-301
        10.6.1.3 The essence of Software agent for business intelligence  301
      10.6.2 Applications for Agents with Physical or Virtual Bodies  301-303
        10.6.2.1 Autonomous Control Systems  302
        10.6.2.2 Traffic telemetric  302-303
    10.7 AGENT BASED BUSINESS INTELLIGENCE MODEL PERFORMANCE FRAMEWORK  303-304
    10.8 SUMMARY  304-305
  CHAPTER 11: BUSINESS PROCESSING MANAGEMENT PERFORMANCE: SUCCESS OF BUSINESS INTELLIGENCE ...  305-332
    11.1 VISUALIZATION OF BUSINESS INTELLIGENT PERFORMANCE QUALITY  306-309
      11.1.1 Integrated business intelligence for business processing management performance  307-308
      11.1.2 Qualitative performance of business intelligence in business processing performance  308-309
    11.2 THE PARADIGM OF BUSINESS PROCESSING MANAGEMENT PERFORMANCE  309-316
      11.2.1 A paradigm of business process management workflow  309-312
        11.2.1.1 Adaptive workflow management  310-311
        11.2.1.2 Workflow process modeling  311-312
        11.2.1.3 Workflow engine and its interface  312
      11.2.2 Decision making performance  312-315
        11.2.2.1 Business knowledge creations  313-315
        11.2.2.2 Decision support system and knowledge management systems in diction making process  315
      11.2.3 Performance measurement systems as an entity  315-316
    11.3 ACHIEVING BUSINESS INTELLIGENCE IMPACT  316-320
      11.3.1 Integrating business intelligence with core business processes  316-317
      11.3.2 Choice of Techniques  317-319
      11.3.3 Measuring goal oriented business intelligence based business processing  319-320
    11.4 CRITICAL ISSUES IN BUSINESS INTELLIGENCE BASED BUSINESS PROCESSING  320-324
      11.4.1 Critical success factors  320-321
      11.4.2 Business processing value of business intelligence  321-323
      11.4.3 The reason of business intelligence for business processing  323-324
    11.5 BUSINESS PROCESS DESIGN, DEPLOYMENT AND ONGOING MAINTENANCE  324-326
      11.5.1 Business intelligence based business process design  324-325
      11.5.2 Business processing system deployment and implementation  325-326
      11.5.3 Business process maintenance  326
    11.6 CHANGE MANAGEMENT  326-331
      11.6.1 A business process change framework  327-328
      11.6.2 Performance measurement towards change management  328-329
      11.6.3 Business process model's re-engineering as change management  329-331
    11.7 SUMMARY  331-332
  CHAPTER 12: CONCLUSION AND FUTURE RESEARCH DIRECTION  332-338
    12.1 CONCLUSION  332-335
    12.2 FUTURE RESEARCH DIRECTION  335-338
REFERENCES  338-351

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